For the comfort and privacy of our guests, The Wax Coast is a reservation only facility. We cannot accommodate walk-ins. Reservations can be booked online or you can book in person after your treatment.
If it’s your first time, please arrive at least 5 minutes prior to your appointment time to check in and update any new contact information.
Please note that we only allow 1 guest in the treatment room at a time-unless there is a medical need.
Because this is a small studio, we are often fully booked. Be prepared to book your next (or next 2) reservations before you leave to ensure you get the time that works best for you.
CANCELLATION, LATE & NO-SHOW POLICY
We do ask that you leave a credit card on file to hold your appointment, as we are reserving the time especially for you with one of our professionals. In the event that you have to cancel, we kindly ask for at least 24 hours notice before the day of your appointment. A same-day cancellation or no show will result in a $25 charge or 100% of the service charge (whichever is greater). If you are 10 minutes late to your appointment time, it will be considered a no-show.
CHILDREN ATTENDANCE POLICY
To ensure the best experience for our guests and for everyone’s safety, we ask that you make child care arrangements before your reservation. The Wax Coast is a spa environment and is not set up, nor is responsible for children inside the treatment rooms or left out in the lobby unsupervised.
Anyone under the age of 18 must have parental consent to receive any of our services.
PACKAGE POLICY
To ensure fairness and consistency for all guests, The Wax Coast offers service packages based on visit frequency & number of sessions. Each package includes a built in expiration date that reflects the recommended schedule for best results.
Package expiration dates vary depending the number of services and client frequency discussed at the time of purchase.
No package will exceed one year from the purchase start date.
Unused sessions after the expiration date are considered void and non-refundable.
Packages are non transferable and may not be shared between clients.
Expiration timelines are always reviewed at checkout when purchasing a package.
PARKING
We do have a parking lot. If our lot is full, there is a municipal lot very close on Paterson Plank Road.
TOUCH UP POLICY
It is so important to us that all guests leave happy with their results. We try our very best to remove all unwanted hair, but it is up to you, the customer to make sure that it has all been removed thoroughly before leaving the treatment room. We do not allow touch ups after you have left the studio.
RETURN POLICY
All sales are final. Absolutely no refunds.
We appreciate your cooperation!
Thank you!
THE WAX COAST