If it’s your first time, please arrive 10 minutes prior to your appointment time to fill out forms.
Please note that we only allow 1 guest in the treatment room at a time-unless there is a medical need. If you bring someone, he or she is welcome to wait in the lobby. This keeps our professionals stress-free, focused, and running on-time for the next customer.
Because this is a small salon, we are often fully booked. Be prepared to book your next (or next 2) reservations before you leave to ensure you get the time that works best for you.
CANCELLATION, LATE & NO-SHOW POLICY
We do ask that you leave a credit card on file to hold your appointment, as we are reserving the time especially for you with one of our professionals. In the event that you have to cancel, we kindly ask for 24 hours notice. A same-day cancellation will result in 50% of the service charge. A no-show will result in a $25 charge or 100% of the service charge (whichever is greater). If you are 10 minutes late to your appointment time it will be considered a no-show.
CHILDREN ATTENDANCE POLICY
To ensure the best experience for our guests and for everyone’s safety, we ask that you make child care arrangements before your reservation. The Wax Coast is a spa environment and is not set up, nor is responsible for children inside the treatment rooms or left out in the lobby. Children under the age of 12 are against policy.
Anyone under the age of 18 must have parental consent to receive any of our services.
TOUCH UP POLICY
It is so important to us that all guests leave happy with their results. We try our very best to remove all unwanted hair, but it is up to you, the customer to make sure that it has all been removed thoroughly before leaving the treatment room. We do not allow touch ups after you have left the studio.
All sales are final. Absolutely no refunds.
WE APPRECIATE YOUR COOPERATION
THE WAX COAST